Refund Policy

Last updated: September 28, 2026

This Refund Policy applies to all paid subscription purchases made through the ReddLine platform, operated by FOP Olha Hyrenko. Payments are processed by Paddle, our Merchant of Record.

1. Free Trial Before Payment

Every new user receives a full-access, 7-day free trial so they can test, evaluate, and verify the features before any payment is charged.

2. Refunds

Refunds of subscription charges — including the first charge after a trial, renewals, and plan changes — are handled according to the terms of our payment partner, Paddle, and the consumer rights that apply to you. This policy does not take those rights away.

Cancelling stops the next charge. It does not by itself refund the current period. Any refund of an amount already paid follows this section.

3. Third-Party Platform Actions (Reddit)

ReddLine is independent analytics and AI marketing assistant software. It shows analytics and generates text for you to review and publish yourself. It does not post, vote, comment, or run a bot on your behalf. ReddLine is not affiliated with, endorsed by, or responsible for the actions of Reddit Inc.

The Service holds no liability for enforcement actions, account suspensions, restrictions, reach limitations, or shadowbans that Reddit applies to your accounts.

A ban, suspension, or other restriction on a Reddit account, a moderator action, or low post reach is not a ground for a refund, chargeback, or subscription dispute. Use of the Service together with your Reddit accounts is at your own risk.

4. Chargebacks & Disputes

Filing a fraudulent or illegitimate chargeback (payment dispute) constitutes a breach of these terms. If a chargeback is filed after the user voluntarily subscribed, consumed service resources, and/or failed to cancel before renewal, ReddLine reserves the right to:

Provide evidence of service delivery to the payment processor to contest the chargeback.
Immediately and permanently terminate the user’s account and access to all data.
Pursue recovery of the disputed amount plus administrative fees through appropriate legal channels.

5. What Is Not a Ground for a Refund

The following are not defects in the Service and are not grounds for a refund. Statutory consumer rights and Paddle’s buyer terms still apply where the law requires them:

Marketing results, low post reach, lack of engagement, or dissatisfaction with how content performed.
A ban, suspension, restriction, or moderator action on Reddit.
Reddit-side outages, API changes, rate-limiting, or Reddit downtime.
Browser incompatibilities, extension misconfiguration, or other issues on your side.

If ReddLine’s own core infrastructure is unavailable and paid features cannot be used for more than 48 consecutive hours, contact support. We will look at our server logs and at the remedy Paddle and applicable consumer law provide.

6. Subscription Cancellation

You may cancel your subscription at any time:

Via Account Settings → Subscription inside the ReddLine dashboard.
By emailing support.reddline.pro@gmail.com with your cancellation request.

Cancellation stops the next scheduled billing charge. Full access to paid features remains active until the last day of the current paid billing cycle. A refund of an amount already paid, if one is due, follows Section 2.

7. Free Trial Conversion

If you do not cancel before the 7-day free trial ends, your subscription automatically converts to a paid plan at the then-current rate. Charges made after a trial converts are subject to Section 2 above.

8. Digital Goods Acknowledgment

ReddLine is a digital software-as-a-service (SaaS) product, delivered electronically. Where the law gives you a right to withdraw, these terms do not waive it. That right is handled with Paddle and under the consumer rules that apply to you. The free trial exists so you can evaluate the Service before a charge.

9. Contact

For billing or refund questions:
FOP Olha Hyrenko
Email: support.reddline.pro@gmail.com